Returns & Exchanges

VOGRACE is committed to ensuring your satisfaction with every custom order and merchandise purchase. If you receive a defective or incorrect item, we offer a flexible 30-day return policy to ensure your creative vision is protected.

Return Process

• 1.
  Submit a Request

  Contact our customer support team within 30 days of receiving your package, providing your order number and clear photos of any product defects or damage.

• 2.
  Review and Approval

  Our quality assurance team will review your submission to verify the issue and will provide a Return Merchandise Authorization (RMA) number if the request is approved.

• 3.
  Package and Ship

  Securely pack the items in their original packaging and ship them to the address provided in your approval email, ensuring the RMA number is clearly visible on the outside.

• 4.
  Refund Processing

  Once we receive and inspect your returned items, we will process your refund or initiate a reproduction of your custom order within 5-7 business days.