Frequently Asked Questions

Everything you need to know about your custom orders and shipping.

What is the typical production time for custom orders?

Production times vary by product, but most custom items are manufactured within 5 to 10 business days after your artwork is approved.

Which shipping methods do you offer?

We offer several shipping options including Standard Shipping, Express Shipping via DHL/FedEx, and specialized logistics for bulk orders to ensure global delivery.

What file formats are accepted for custom designs?

We recommend submitting high-resolution files in PSD, AI, PNG, or PDF formats with a minimum of 300 DPI and CMYK color mode for the best print quality.

Do you offer discounts for bulk or wholesale orders?

Yes, we provide tiered pricing based on quantity. The more units you order of a single design, the lower the price per unit will be.

What is your return policy for personalized items?

Since custom products are made to your specific design, we do not accept returns unless there is a manufacturing defect or the product was damaged during transit.

Can I see a proof of my design before production starts?

Yes, our design team will review your files and provide a digital proof for your confirmation to ensure all cut lines and layouts are correct before we begin printing.